Delivery is generally via Australia Post unless otherwise specified. Any delivery time-frames specified by us are indicative only. We are not liable for any loss or damage that you may suffer if delivery is not made within the delivery timeframes or it is delayed for any reason. We’re also not obliged to deliver the goods to a location where our nominated contractor or agent does not provide delivery services. The person we deliver to has to be aged 18 years or over (and may be asked to provide proof of age). If no-one is at the delivery address, or if there is no-one aged 18 or over, an attempted delivery notice will be left at the delivery address and you will need to collect your wine from the location specified in the notice.
Cancellations, Returns and Refunds
Once you have placed an order, please note that we are unable to cancel or edit your order. Accordingly, please ensure all product and delivery details are correct.
In the unlikely event that the goods received are faulty or defective, not as ordered or not of acceptable quality, please contact us and we will attempt to remedy the situation as soon as possible. If we are unable to supply you with wine of the vintage that you ordered, we reserve the right to substitute it for the same wine of a different vintage or provide a refund to you for any wines we are unable to supply.